20 Years of Enterprise Operations.
Now Built for SMBs.
For more than 20 years, Jose Cruz led IT and analytics operations at the Director level in healthcare — overseeing enterprise systems, integrating clinical platforms, and building the data infrastructure that kept complex organizations running.
That experience is the foundation of Wiles Ridge Automations.
Most small businesses in the Fort Lauderdale / Miami Area are operating with the same bottlenecks that took enterprise IT departments years to solve — disconnected tools, manual reporting, and workflows held together by spreadsheets and institutional knowledge. The difference is that enterprise organizations have the budget and headcount to address them. Most SMBs don't.
WRA exists to close that gap — without the enterprise price tag or the vendor agenda.
I work exclusively with SMB owners, COOs, and operations leaders who are ready to move off manual processes and build systems that actually scale. If your team is still copying data between systems, chasing reports manually, or duct-taping workflows together — there's a better model. Let's build it.
The WRA approach: Vendor-neutral. Built to scale — not one-off fixes. Priced for SMB reality.
What We Build
- → Intelligent workflow automation connecting your existing tools — CRMs, ERPs, accounting platforms, scheduling systems
- → AI Agents that retrieve, summarize, and act on your business data — no SQL, no manual reporting
- → RAG systems that give your team accurate, sourced answers from your own documents and data
- → Automated lead follow-up, client communication, and operations pipelines
- → Cloud data foundations and BI dashboards that give leadership real-time visibility
How We're Different
Vendor-Neutral
We recommend the right tool for your workflow — not the one we're paid to sell. No vendor kickbacks, no platform bias. You get honest architecture advice every time.
Built to Scale
We don't do one-off fixes. Every system we build is architected to grow with your business — documented, tested, and handed off with full technical context.
SMB Reality Pricing
Enterprise-level thinking at pricing that works for growing businesses. We scope every engagement around your actual budget and timeline — not a generic package.
Ready to Build Something That Actually Works?
Book a free 30-minute discovery call. We'll map your workflow and identify your top automation opportunities.